At Artisan Build Group, we are committed to protecting your privacy and ensuring a safe experience when interacting with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you communicate with us via SMS or provide us with your personal data. By using our services or communicating with us, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information when you:

  • Contact us through SMS or other forms of communication.

  • Request estimates, consultations, or other services related to construction projects.

  • Subscribe to receive SMS updates, promotions, or other marketing messages.

The information we may collect includes but is not limited to:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Project details or inquiries

  • Payment or billing information (when applicable)

2. Use of Information

We use the information we collect to:

  • Respond to inquiries and provide requested services.

  • Communicate with you about your projects, updates, and promotions.

  • Improve our services and customer experience.

  • Process payments, manage billing, and ensure that our services meet your needs.

3. SMS Messaging

By providing us with your phone number, you consent to receiving SMS messages from us regarding your inquiries, ongoing projects, service updates, and promotional offers.

  • We will send SMS messages that are relevant to your requests or services you have used.

  • You can opt out of SMS communications at any time by replying "STOP" to any message you receive, and we will no longer send you marketing SMS messages.

  • We may send transactional messages related to your construction project, such as appointment reminders, project updates, or payment confirmations, which cannot be opted out of, as they are necessary for fulfilling our services.

4. Sharing of Information

We will not sell, rent, or lease your personal information to third parties. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Opt-in data and consent will not be shared with third parties. However, we may share your information with third parties under the following circumstances:

  • With subcontractors or service providers who are essential to completing your project or fulfilling your service request.

  • With legal authorities, if required by law, to protect our legal rights, comply with a subpoena, or respond to a legal process.

  • In case of a merger, acquisition, or sale of assets, where your information may be transferred to the new entity.

5. Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or use.

6. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

You have the right to:

  • Access and update your personal information.

  • Request the deletion of your personal information, subject to legal obligations.

  • Withdraw your consent to receive marketing messages at any time.

To exercise any of these rights, please contact us using the information below.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you via SMS or email. Please review this policy periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Artisan Build Group
818-332-8733
Info@artisanbuildgroup.com